And there it is, right in front of you. You're looking down at the pure, naked terror of this man, you got him good just then. But the memory won't go away.
You have seen him before! Like this! In the grip of terror!
It was... In the time of High Prefect Hubaere Armiendin... Holy relics had been stolen. A good many years ago. You received information that the Tshalen family had stolen them! And indeed there they were! Hidden away in their treasury.
They had denied everything at first of course, but the templars had been thorough and when you came, as aide to one of the Bishops. You saw him. In the grip of terror. His entire family, reduced to shuddering, terror-stricken islands of humanity... Lost.
Later it was discovered that it was the Swordmage who had stolen the objects and planted them with the Tshalen family. It was discovered and they were cleared of all charges, but somehow the family never really recovered... And war threw a blanket of blood over the necessary retribution. Later it was forgotten... So many horrible things happened in those years, Tshalen became just one out of so very many.
And Aurlien forgave her everything, just like that. And she fought and killed the Eyeless One. Crazy Aurlien...
But this man never did! Never forgave anyone anything.